Last updated: 6 August 2026
SaiWisdoma™ is operated by WISDOMA, a registered partnership firm based in Guwahati, Assam, India. Most products sold on saiwisdoma.com are digital products, delivered instantly and consumed online. Where a physical product is offered, Section 4 applies instead.
1. Free access
The Curious tier, the daily experiment, the 2-Minute Reset, the Journal and the Mingle feed are free. No payment is taken, so no refund applies.
2. Membership plans
- First purchase guarantee: if you are unsatisfied with your first paid membership, write to us within 7 days of payment and we will refund it in full.
- Renewals: renewal payments are not refundable. Cancel before your renewal date to avoid being charged.
- Mid-term cancellation: you keep access until the end of the period already paid for. We do not refund the unused part of a period.
3. One-time digital purchases
Book Sprint packs, PDFs, eMagazine issues and other downloadable tools are non-refundable once they have been accessed or downloaded, as delivery is immediate and cannot be reversed.
4. Physical products
This section applies to any tangible item — such as a printed journal, diary, planner or merchandise — shipped to your address.
- Cancellation before dispatch: cancel any time before the order is dispatched for a full refund. Once dispatched, the return terms below apply.
- Damaged, defective or wrong item: report it within 48 hours of delivery by emailing us with your order ID and clear photographs of the product and its packaging. We will arrange a free replacement or a full refund, including any shipping you paid. An unboxing video helps but is not mandatory.
- Return window: where a return is approved, the item must reach us within 7 days of approval, unused, unwritten in, and in its original packaging with all inserts intact.
- Return shipping: we bear the cost where the fault is ours. Where a return is requested for any other reason, return shipping is borne by you.
- Not eligible for return: items that have been written in, used or personalised; items damaged after delivery; and items returned without prior approval.
- Bundles: where a physical item is sold together with digital access, the digital portion of the price is non-refundable once accessed.
- Refund timing: approved refunds are processed within 5–7 business days of the returned item passing inspection.
5. When we always refund
- You were charged twice for the same order.
- Payment was debited but access was never granted or the order was never dispatched.
- A technical fault prevents you from using what you paid for and we cannot resolve it within 7 days.
6. How to request a refund
Email sai@saiwisdoma.com from your registered email address with your order ID, payment date and the reason. We respond within 3 business days. Approved refunds are returned to the original payment method through Razorpay within 5–7 business days; your bank may take longer to display it.
7. How to cancel
Cancel from My Account, or email us at least 48 hours before your renewal date. Cancellation stops future billing; it is not itself a refund request.
8. Contact
WISDOMA · Guwahati, Assam, India
Email: sai@saiwisdoma.com
